Franchise Q&A: David vs Goliath in franchisee/franchisor dispute?

Franchise Q&A: David vs Goliath in franchisee/franchisor dispute?

Q: What protection do I have against the franchisor not keeping its side of the agreement? Is there not a David and Goliath-sized difference in the recourse I have in case of dispute?

A: Size doesn’t matter

The fact that the Franchisor is likely to be a much larger company with greater resources than an individual franchisee, does not automatically mean that a franchisee cannot obtain recourse if problems occur.

Franchise Agreement

The franchise agreement should set out the obligations to be performed by the Franchisor which could result in a claim for breach of contract if the Franchisor does not perform.

Secondly, the Franchisor may be found to have negligently or fraudulently misrepresented the business opportunity and this can also result in a successful claim.

Retain evidence

The key to success often lies with the quality of evidence that the Franchisee is able to produce, in support of their claim. It is important to document meetings and to retain emails and correspondence before the franchise agreement is signed.  With strong evidence positive action can be taken even where the Franchisor appears to have the upper hand in terms of resources at its disposal.

ENDS                                                                                                                                                        JULY 2018

Further reading:

If you require any legal advice on the purchase of a franchise or a franchise dispute, please contact our franchise team on +44 1753 876800 or email them, law@owenwhite.com

This article first appeared in Business Franchise Magazine


Jane Masih, franchise solicitor

Jane Masih

About The Author:

Jane Masih is one of the most experienced franchise solicitors practicing in the UK today. Appointed as head of Owen White’s Franchise team in 2002, Jane has been advising franchise clients for 31 years in the development of their franchise networks including drafting franchise agreements and master licence licences, acting in the sale and purchase of franchise businesses and advising franchisees on the acquisition of franchises. She regularly speaks on franchising topics, writes articles on various aspects of franchising and has been invited to judge the HSBC Franchisor and Franchisee of the Year Awards and the Franchise Marketing Awards on numerous occasions. Jane has served on the Board of the BFA and is a founding member of EWIF winning ‘Outstanding Contribution to Franchising’ in 2014

About Owen White:

  • Owen White Solicitors was formed as a partnership in 1988 and was incorporated in 2013.
  • Owen White Solicitors is affiliated member of the British Franchise Association
  • Owen White Solicitors is Owen White is one of the leading franchise specialists in the UK with over 35 years’ experience of providing legal advice to both franchisors and franchisees.
  • The team can advise on:
    • Drafting Franchise and Master Licence agreements
    • Brand protection
    • UK and EU competition law and relevant exemptions
    • International opportunities for exploitation of the franchise concept
    • Acquisition of premises
    • Franchise disputes and litigation
    • Franchisee Associations
  • Owen White Solicitors also provide advice on:
  • Contact details: