Representing Franchisees

Our Franchise Dispute Resolution Team – representing franchisees

Our dedicated franchise dispute resolution team have over 35 years combined experience of handling disputes, representing franchisors, franchisees and action groups of franchisees. They are headed up by Russell Ford, assisted by Nicola King, Lynsey Smith and Alicia West. The 2015 Chambers Guide to the UK Legal Profession recently described Russell as; “… a fantastic litigator – right from the get-go he is thinking tactics and substance. He is consistent in how he explains things.”

Our Service for franchisees

We have worked with many franchisees wanting to extricate themselves from franchise agreements for various reasons.

Terminating a franchise agreement

This can include the franchisor failing to maintain the reputation of the brand, failing to support franchisees, reducing the number of staff and business development managers working in the field to help franchisees in their business, increasing demands for fees without improving the service and support to franchisees and, in some cases, trying to limit the franchisees’ ability to sell their own businesses.


A common complaint by franchisees is that they have been mis-sold the opportunity. we will advise you on potential claims, compensation prospect of success and risks.

Conflict Resolution

Conflict resolution is at the heart of what we do. Court proceedings are expensive and for individual franchisees can be unaffordable. We are able to offer, in some circumstances, conditional fee agreements or damages based agreements to help franchisees pursue their claims when there is inequality of arms. However, our focus is on an early resolution usually through a mediation or without prejudice meeting.

Case references

We recently successfully represented franchisee Mr Holland in the case Peart Stevenson Associates Ltd vs Brian Holland  and franchisee Mike Bibby MGB Printing and Design Limited v Kall Kwik UK Limited (follow links to read the judgements).

Client Testimonial

‘Thank you for all your hard working & persistence in dragging this over the line. I remain very happy to engage you and couldn’t recommend you highly enough to anyone in the future.’ – A franchisee client


  • Our General Franchise Department, headed up by Jane Masih, alongside Andrew Hayward, offers a range of franchise legal services. Please visit the Franchise page for more information.
  • If you require advice, as a franchisor, about a legal dispute in your franchise network, please contact Russell Ford on: Russell Ford, Owen White Solicitors Senate House 62 – 70 Bath Road Slough Berkshire SL1 3SR
  • Tel: +44 1753 876800 Email:
  • Website:
  • We also offer legal advice to franchisors and franchisee Action Groups.


See Also

Representing Franchisors
Representing Franchisees
Representing Action Groups

“ Very client focussed and responsive with unrivalled tactical instincts and commercial antennae ”
- Legal 500 - 2013

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